BRAND & EXPERIENCE STRATEGY ADVISORYBuilding businesses people remember.
Become distinctive. I help brands uncover what others overlook, translating it into memorable experiences, enduring customer loyalty and sustained commercial growth.
Notice what your
competitors miss
Most businesses now look well designed, but increasingly alike.
AI is accelerating this. It helps create faster, slicker brand worlds, but not necessarily ones that feel distinctive, human or worth returning to.
The brands that stand out look different because they do different.
They notice what others overlook: the emotional cues, experience details and cultural signals that make people feel something.
That takes two things:
Confident creative judgement
A clear, informed point of view
Together, that creates brand experiences customers notice, feel, remember and return to.
And it’s where unorthodox thinking becomes your commercial advantage.
WHEN TO WORK WITH MEI work with founders and brand leaders building design-led businesses in premium retail, lifestyle, hospitality and technology - from ambitious scale-ups to established category leaders.
Work with me when -
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We’ll clarify and enhance the distinctive idea, experience cues and proof points that make you authentically unique
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We’ll refine and reinforce what you stand for, who you serve, and why customers should choose you
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We’ll identify what matters to people, and find the moments that build meaning, trust and emotional connection. We’ll give them strong reasons to come back
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We’ll strengthen the signals of quality, care and desirability that make customers choose only you
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We’ll build sharp observation, research and creative methods to unlock original, strategic thinking
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We’ll translate research and customer understanding into clearer, more distinctive opportunities, offers and decisions
Partnerships including
My MethodThe Notice—Differentiate Method
Every engagement is built around my proprietary approach for uncovering overlooked opportunities, and translating them into distinctive brand experiences.
SERVICESFour ways to work together
I offer four services that build the confident creative judgement and clear, informed points of view behind distinctive brand experiences.
Your team will gain the insights, skills and strategies for sharp cultural observation, deep customer connection, and unorthodox brand thinking.
Your customers will feel the difference.
Your business will grow through commercial edge.
Experience Clarity Sprint
Rapidly address a critical brand or customer experience challenge
Strategic Advisory
Navigate complex strategic decisions with an experienced outside perspective
Human Experience Workshops
Equip teams with the skills to create more distinctive businesses
Keynotes & Learning Sessions
Spark fresh thinking that challenges the norm
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"Fiona Maciver is an outstanding professional who embodies the perfect balance of creativity, curiosity, and analytical rigor. Her ability to navigate complex concepts, identify patterns, and craft compelling narratives makes her an invaluable asset in creative strategy and beyond."
— Dan Moller, Head of Creative Shop Northern Europe, Meta
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"Fiona brings a rare ability to translate complex customer insight into clear, compelling strategic direction. She played a key role in shaping our thinking around customer behaviour in the transition to sustainable energy, helping us better understand current mindsets and how to shift them."
— Fernanda Reyes, Head of Customer Experience and Insights, E.ON Growth Studio
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“Fiona's contributions to the team were very impressive across multiple levels including innovative deliverables that set the agenda for the future”
— Ivan Landabaso, Partner, JME Ventures
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"Fiona brings the rigour of expert research planning and execution; a highly strategic perspective to how these translate into design; and the flexibility to collaborate to brilliant effect with creatives and business folks alike"
— Ed White, Design Director, IDEO
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"Fiona has a keen eye on the bigger picture and the forces of change that affect our lives. Balancing structure and the organic, she adapts the needs of the brief, bringing unique authentic value to any project. To work with Fiona means a journey that evolves and inspires to deliver fresh answers"
— Hugh Miller, Partner, Pentagram
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"Fiona’s exceptional strategic thinking and her keen ability to uncover actionable insights played a pivotal role in shaping the overall direction of our work streams. Fiona is a true collaborator, bringing clarity and vision to complex challenges, and her work continues to have a meaningful and lasting impact in the XR space"
— Petra Zhivkova, Product Design Lead, Meta Reality Labs
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"I highly recommend Fiona to anyone seeking exceptional creative leadership. She is a rare force of brilliance and inspiration; any organization would be fortunate to have her at the helm of their creative journey."
— Sunil Sharma, AI Strategist, Technologist, Stealth Entrepreneur
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"Fiona took time to have in depth product conversations that helped to drive strategy and execution forward. During the time we worked together, we shipped a number of key features that helped our team to exceed their goals and to deliver significant user value"
— Kwad Kissiedu, Product Manager, Meta
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"I cannot recommend Fiona Maciver highly enough for any business looking to raise its game on innovation. Fiona has a unique way of thinking - blending creativity with a sharp understanding of what shapes an industry. She helps you work from design through to customer, and tackles tough challenges with fresh, inspired solutions."
– Lloyd Wigglesworth, Partner, The Alexander Partnership
ABOUTDr Fiona Maciver
Unorthodoxy is in my DNA. I was born in the hospital where George Orwell wrote 1984. I’ve criss-crossed careers in academia, tech and consulting. And I’ve developed expertise from design to marketing, research to innovation.
Now independent, my advisory borrows the best of those experiences. I love getting to know the personalities making up a business. When your team talks to customers, human-to-human, that’s what creates a lasting commercial edge.
I’ve worked at the leading edge at Apple and Facebook, Accenture and the European Commission. I’ve been trusted by brands including Meta, Ford and E.ON. I hold a PhD in Design Strategy and teach Creative Direction at Central Saint Martins in London.
CONTACTBuild your distinctive edge with me
If your brand is losing its edge, your customers are becoming harder to keep, or your experience no longer feels distinctive enough, send me a note.
I respond personally within one business day. Email fiona@fionamaciver.com, or use the form below.
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The Judgement Problem: How Human Judgement Builds Brand Distinctiveness
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Customer Experience Strategy in the AI age: How brands can use technology without losing emotion, trust or distinctiveness
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What Is Brand Experience Strategy? (And Why Most Brands Get It Wrong)
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